(Note: Ignore this suggestion if you've already opened a support ticket with NortonLifeLock customer service and they are helping you troubleshoot your problem). Save the installer to your desktop, and then right-click and choose Run as Administrator. Note that I am offered the English-US installer (currently NIS-ESD-22-21-5-44-EN.exe) for Win 7 SP1 and higher from that generic download link. If you've already run the Norton Remove and Reinstall Tool in advanced "Remove Only" mode (Advanced Options | Remove Only) as bjm_ suggested and re-booted, you could try re-installing with the full offline NIS installer from. installed? That includes any trial version of an antivirus that was installed at the factory, even if you didn't activate the license. Has this machine ever had another third-party (non-Microsoft) antivirus like McAfee, Kaspersky, etc. Same issue.while in the "Scanning" phase of the installation it interrupts and goes to "Collecting Error Logs". Went to the download from my account to reinstall. Saw no remnants of Norton on my computer. I've done both these suggestions.ran Norton Remove & Reinstall (Remove only) from a Windows Administrator user account. Norton error message / error code / screen shot.Note: DO NOT POST any personal information(email/order details/account ID/Product key/Full name/ address.etc) in public forums posts/comments or share with other forum customers.įor Norton technical issues please include details for faster assistance from our forum Gurus and contributors: Please fill out this form to Chat or to Get Phone Number R U running legacy Norton Internet Security? version? I wonder if Norton wants you to transition from legacy Norton Internet Security.
Windows 10 issue? Did you run System Restore? I had a Windows 10 issue that ended with a message to "Reinstall Norton Internet Security"
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